Payment, Discounts and Cancellations
- If you are paying monthly you can cancel your coaching at any time by e-mailing firstname.lastname@example.org. One week’s notice before your next payment is due will be required.
- BACS is the preferred payment method (UK bank account) but I also accept PayPal and credit card payments on request.
- I offer 10% discount for 6+ months paid in advance. These payments should be made by Bank Transfer (UK bank account). I reserve the right to add an administration fee for other payment methods.
- You can pause your coaching for a minimum of 4 weeks and up to a maximum of 6 months. We then break all communication, support and payments until you are ready to start again. If you get ill or injured and need to defer your race entry to the following year, it may be possible to pause your coaching beyond six months for up to one year. This is entirely at my discretion and may be subject to price adjustment once you re-start in line with current price list. A pause beyond six months may also be subject to a new setup fee.
- If you have paid for 6+ months in advance and need to stop the coaching entirely, you can get a partial refund. The coaching fee payable will then be calculated based on months started, setup fee, and £50 administration fee, all without discount. The remaining difference can be refunded instead of you pausing coaching.
- If you have signed up the Marathon Des Sables Package and need to stop the coaching entirely, I may agree to a partial refund. The coaching fee payable will then be calculated based on months started, setup fee, fee for any additional components that have already been delivered, and £50 administration fee, all without discount. The remaining difference can be refunded.
- Previous clients who wish to re-start coaching will be required to pay a new Setup fee if more than 6 months passed since the previous plan stopped, OR if there have been significant changes to circumstances, such as a drastic change in level of fitness or the occurrence of an injury.
- Any refunds due must be claimed within 2 months of you deciding to cancel your coaching.
- If you would like to secure a coaching place for a point in the future, I can only guarantee a place if you pay a deposit of £100.00. The deposit is non-refundable should you change your mind. When you start coaching the deposit will be deducted from your setup fee. You can reserve a place up to six months in advance. If, due to circumstances outside of my control, I am unable to deliver coaching to you from the agreed start date, your deposit will be refunded.
Delivery of the plan and tracking of progress
- I typically deliver the plan in monthly blocks which may be 4-5 weeks long, bit sometimes they are 1-2 weeks. This depends on your circumstances and what I feel is appropriate. A new block is typically delivered 1-2 days before it starts and subject to you having provided me feedback on the previous block via e-mail or phone/Skype and paid for the next block. If I don’t hear from you there may be a delay in your plan or it may not be tailored to all your whereabouts for that period.
- I use TrainingPeaks for delivery fo your training plan. You therefore need a TrainingPeaks account.
- I prefer track your progress in TrainingPeaks and you can set up an automated link between TrainingPeaks and your device (Garmin etc). Catching up via e-mail, phone or notes in your plan is also ok.
- If I don’t hear from you I will assume that you are able to more or less follow the plan and doing well. It is your responsibility to let me know if you need help, guidance or changes to the plan.
Support via e-mail and calls/Skype
- Calls are 30 minutes. I use a conferencing system called Whereby but I am also happy to use Skype, FaceTime, WhatsApp, Facebook Messenger, or mobile phone. I am generally based in Norway but may travel from time to time. Any call charges resulting from you not being able to call me via wifi-enabled means as per above, are your responsibility.
- I do my very best to support you when you need it, however, I sometimes travel to remote locations. This may impact on my ability to connect. In such cases it may be necessary to bring forward or delay a call. If I anticipate issues I will always plan for this and keep you informed.
- If e-mails are excessively long I reserve the right to treat one e-mail as two or several and this will come out of your e-mail allowance. Should this be the case I will let you know (but relax - it has never happened! :-))
- It is not possible to “bank” call time or e-mails for later. For example, if you didn’t use all your call allowance in February, you can’t add it on in April for more support during that month. Rest assured however, that my coaching clients typically get all the support they require within their existing plan.
- The support I offer via e-mail or Skype as part of your package is primarily related to your training progress. If you require guidance on other aspects of your preparations, for example a review of your nutrition plan or a personalised kit list, these are services that I may need to charge additional consultation time for.
Liability for injury & your performance
- In using the information delivered in my training plans and all associated documentation via any media, you agree to always performing a warm-up properly before any workout, and immediately cease any exercise which results in pain or discomfort.
- You agree to contact me as soon as you notice any niggles, injuries or unusual tiredness or illness so that I can recommend appropriate action and work with you to limit the risk of further injury and get you back on track.
- If you get injured I will likely request you to see a professional sports injury specialist for diagnosis and treatment. If you refuse, it may negatively impact on the effectiveness of the coaching services.
- It is my aim to deliver a safe plan that will minimise the risk of injury. Nevertheless, when we perform physical activity and train for extreme events, injury may occur for any number of reasons. When you sign up to my coaching services, you agree not to hold me responsible for any injury or loss that is incurred through the use of the information that I have provided.
- You may have specific goals you want to achieve, for example place on the podium in a certain race, or run a Marathon in a specific time. I always do my best to try to guide you to realistic goals and to help you achieve what you have set out to do. However I am not able to guarantee that you will achieve certain goals and I cannot take any responsibility for your race performance.
KIT LIST WITH CONSULTATION
- The Marathon des Sables Kit List with consultation is intended for entrants to the Marathon des Sables and is for personal use.
- I may request that you show proof of entry to Marathon des Sables on purchase of this kit list, or that you in other ways can prove that is for your personal use only. If this is not possible we way refuse to sell you the list and refund you.
- The kit list is your personal copy. It may not be redistributed, re-sold, published on the internet, social media, or in any other media, whether personal or commercial, without my prior written consent.
- UltraCoach assumes no liability for penalties, race results, withdrawal, equipment failure, injury, medical problems, or any other event, as a result of you using the kit list template to plan your equipment for MDS.
- UltraCoach strives to keep the template up to date but assumes no responsibility if the mandatory equipment requirements for the race change and the template becomes incorrect. It is the purchaser's responsibility to always check the up-to-date mandatory equipment list from the race organisation.
- UltraCoach has no association with MDS. This template is a guide based on previous participants experience.
These terms and conditions may change at any time and without notice.